We adapt our assistance and support service to every single project’s and customer’s specific necessities.
Answer time and availability vary according to the requests.
Different areas of action:
- Support and asistance to Small and Medium-Sized Companies, Big Companies and Governmental Bodies.
- Preventive and Corrective Maintenance.
- HW and SW support.
- Remote and on-the-spot assistance.
- Technological Outsourcing.
Service Type
| Company Service |
Plus Company Service |
Standard
Technical assistance guarantee: 12 hours/day (8 a.m. - 8 p.m.), 5 days/week. Standard answer time. |
Standard
Technical assistance guarantee: 24 hours/day, 7 days/week. Standard answer time. |
Express
Technical assistance guarantee: 12 hours/day (8 a.m. - 8 p.m.), 5 days/week. Minimum answer time. |
Express
Tecnical assistance guarantee: 24 hours/day, 7 days/week. Minimum answer time. |
Answer Time
| Priority |
|
Company Service |
Plus Company Service |
| Answer time |
Follow-up |
Answer time |
Follow-up |
| 1 |
Critical Issue – Without Service |
1 hour |
2 hours |
1 hour |
1 hour |
| 2 |
Serious Issue – Partial Service, alternative plan into operation. |
4 hours |
2 days |
2 hours |
1 day |
| 3 |
Slight Issue - Full Service, minimum impact on normal working order |
8 days |
1 week |
4 days |
1 week |
| 4 |
Preventive Issue – Full Service, without impact on working order. |
2 weeks |
2 weeks |
8 days |
2 weeks |
|
|
COMPUTER SUPPORT
